With the constant growing field of toxicology, a major pharmaceutical company’s inventory was under-budgeted and under-employed. Instead of employing several individuals to process, label, organize, and ship the overwhelming inventory, they purchased an automated unit capable of doing precise counting and movement at high speed 24 hours a day, 365 days a years. However, they still needed a skilled technician capable of repairing both the hardware and software for this expensive unit.